Help Section
Order Questions
- How do I place an order?
- Is my order secure?
- Are there any hidden charges?
- I need to change or cancel my order, what should I do?
- How can I check the status of my order?
- When I add an item to my cart, it does not show up. What is wrong?
- Do I need a PayPal account to pay?
- What credit cards do you accept?
Shipping Questions
- How long will my order take to arrive?
- What are the postage costs?
- Where do you deliver?
- What if I receive defective goods?
- What if I don't want the goods I receive?
- What is fast track?
General Questions
- Does you store my personal details?
- How do I know if the battery is in stock?
- Do you offer wholesale or volume discounts?
- I did not receive an email confirmation, did you get my order?
- Can I get a VAT receipt for a registered business?
- My camera is not listed, but the battery it uses is. Will it be compatible?
- What is your satisfaction guarantee?
- How does the price match guarantee work?
Order Questions
To place an order, simply navigate the site until you find the battery or batteries you wish to purchase, select the quantity and click the add to cart button. This will add the battery to your cart and show you the total order cost.
Once you make any changes to the delivery method or promotional coupons that you may have, click pay now to be transferred to the checkout page, where you can enter your delivery details and choose whether to pay with a credit card, debt card or via PayPal.
Once you enter your shipping details, you will be transferred to a credit card processing agent (either WorldPay or PayPal depending upon your method of payment) where your card will be debited.
Once the transaction has been authorised, you will be returned to the batteriesEurope page where you will receive a confirmation and summary of your order. An identical summary will be sent to the email address you provided.
Yes, your order is secure. At the moment you checkout, you will be passed to a secure server to process your credit card details. This transaction is carried out by WorldPay, a division of the Royal Bank of Scotland , and one of the foremost internet payment gateway providers on the internet. State of the art encryption ensures that your credit card details cannot be intercepted by third parties when you place your order. PayPal affords the same protection to customers that choose to pay this way.
No - You will see the total price including taxes, shipping and handling when you check out. Our warehouse is based in Europe and provided you place your order with a delivery address within the EU ( UK , France , Spain , Germany , Italy .. Etc.) then you will not be charged any import duty whatsoever.
I need to change or cancel my order, what should I do?
If you open a support ticket before we have shipped your order then we will refund your card and confirm that your order has been cancelled.
If your order has already left our warehouse, then you will need to return the order to us together with a returns authorisation form. You will obtain a returns authorisation number from us via email when you open a support ticket.
Upon receipt of the unopened goods, we will issue a full refund to your card.
How can I check the status of my order?
When you place an order with us you will receive an email with details of the order number and the "key" that will allow you to track your order online at the following address: http://www.BatteriesEurope.com/trackOrder.php
You can use this page to confirm the date your order was placed, billed, shipped, etc together with any additional comments our operators have highlighted.
When I add an item to my cart, it does not show up. What is wrong?
Our shopping cart uses cookies to store the contents of your cart as you navigate the site. This is a common internet technology and is perfectly safe. You need to have your cookies set to "medium" or lower in order to use the cart. This is a common setting on most browsers, but should you have difficulty please check your browsers help file for indications on how to change the settings.
Occasionally, company firewalls do not allow the transmission of secure information, or the connection to certain servers, especially if your company uses a proxy server to filter internet content. In this instance, you will have to contact your network administrator to allow this page to be browsed.
Of course, we can always take your order over the phone should you have any further difficulties or do not feel confident about making any of the changes listed above.
Do I need a PayPal account to pay?
You do not need a PayPal account to pay with your credit / debit card. PayPal allows us to accept additional cards that we cannot accept with WorldPay. In the past, users were required to set up an account with PayPal in order to pay that way. That is no longer the case. You may pay with Solo or Switch for example on the PayPal site and you will not have to set up an account. Just click on the wording "If you do not currently have a PayPal account, click here", or "continue checkout now to pay securely using your credit card" to complete the transaction without setting up an account.
What credit cards do you accept?
We accept Visa, Visa Delta, Mastercard and Laser via WorldPay. Additionally we accept Solo, Maestro and Switch via PayPal. You may also use your existing PayPal account to pay for your goods.
Shipping Questions
How long will my order take to arrive?
We offer various shipping methods that differ in price. The standard shipping rate has an estimated delivery time of 5-10 days once it leaves our warehouses. We also offer express 2-5 days and Euro 48 (24-48 hours).
This depends on the delivery method you choose and whether there are any special offers on at the time you place your order. You can check the shipping costs here: http://www.BatteriesEurope.com/shipping.php . Additionally, shipping costs are the same no matter how many batteries you order.
We deliver throughout Europe . If you would like to order batteries, but the delivery country is not on the list, please open a support ticket and will we let you know if a delivery is possible.
What if I receive defective goods?
We make every effort to ensure that the goods you receive will be in perfect condition. However, if you do receive a defective item, you should open a support ticket immediately regarding the issue. We will arrange for a replacement to be sent out to you and ask that you return the defective item to us together with a returns authorisation form, so that it may be investigated to find the root cause of the problem.
What if I don't want the goods I receive?
You have 30 days from the date of purchase to decide whether the goods you have received are satisfactory. If for any reason you should wish to return the goods to us, you must do so in original condition and with a fully completed returns authorisation form.
Upon receipt of the goods, we will check to make sure they are re-sellable and then issue a full refund to your card.
Fast Track is an option that sends your order to the top of the pile. Your order will be processed through our warehouse and prepared for delivery ahead of other orders that enter the system that day.
Fast track does not include faster delivery, which is selected at the time of checkout and ranges from 5-10 days to 24-48 hours.
General Questions
Does you store my personal details?
We store your shipping address and order information until your order is processed in our warehouse. We then maintain this information for a period of 30 days, which is the time we allow for customers to return their items to us for a refund. Following this period, the order details are removed from the system and an archive copy is held by our financial department for accounting purposes.
Your card details ARE NEVER STORED on our systems. They are handled by WorldPay or PayPal and used for the payment of your order only. We never see the card details and they are never physically stored on our systems.
Should you place your order by phone, your card details are destroyed immediately once the transaction is authorised.
How do I know if the battery is in stock?
All of our batteries are in stock unless indicated otherwise by red lettering indicating the expected delivery time.
Do you offer wholesale or volume discounts?
We offer discounts on higher volume orders for retailers and consumers ordering 10 or more batteries. Wholesalers ordering 50 or more batteries qualify for higher savings.
I did not receive an email confirmation, did you get my order?
Occasionally the email confirmation we send out is blocked by anti-spam software or is simply lost in cyberspace. Rest assured that if you see your order as processed on the screen, then your order has been completed successfully. If this is the case and you have not received an email within 24 hours of placing the order, please open a support ticket and we will happily provide you with a copy of the email confirmation.
Can I get a VAT receipt for a registered business?
Certainly. Once you receive your order and are happy with it, please open a support ticket with the order number and the business' registered VAT number and name and we will provide a .pdf copy of the VAT receipt by return email.
My camera is not listed, but the battery it uses is. Will it be compatible?
Although we try to keep up with the latest models of cameras that are compatible with the batteries we offer, there may be times when a camera escapes our attention. If the make and model of the battery we offer matches that of the original battery that came with your camera, then it is more than likely that the battery will work in your camera.
Remember that you can always order and if the battery turns out to be incompatible, you have 30 days to return it to us for a full refund.
What is your satisfaction guarantee?
You have 30 days from the date of purchase to decide whether the goods you have received are satisfactory. If for any reason you should wish to return the goods to us, you must do so in original condition and with a fully completed returns authorisation form.
Upon receipt of the goods, we will check to make sure they are re-sellable and then issue a full refund to your card.
How does the price match guarantee work?
If you find the battery you ordered at a lower price within the 7 days following your order, you may open a support ticket to let us know, providing a link to the item. We will calculate the cost of our competitor's battery including shipping, handling and taxes and if it is indeed lower than the price you paid, we will refund the difference to the card you paid with.
The item must have the same or higher capacity and be available at a standard online retailer. Auction and second-hand sellers such as eBay auctions and Amazon Marketplace are not included in this promotion.
If your questions aren't answered here, please feel free to open a support ticket.
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